FAQ

At present, we exclusively maintain a single store, situated within the premises of Grapevine Mills Mall in Grapevine, Texas. Our kiosk can be found adjacent to entrance 6, neighboring PUMA and Off Broadway Shoes.

Feel assured when you shop online with us. The ease of online shopping offers an eco-friendly retail experience, granting you round-the-clock accessibility. Our e-commerce platform is Shopify, which holds a certified Level 1 PCI DSS compliance, ensuring the security of your transactions.

If you happen to identify an error in your order subsequent to receiving an order confirmation email, kindly reach out to us via email at sales@shopaydins.com or by phone at 1-800-214-7345. Should your query arise outside of our regular business hours, we kindly request that you leave a concise and comprehensive message including your name, contact number, and, if possible, your order number.

We gladly accept PayPal Express, PayPal Credit, as well as all major credit cards. Additionally, we extend the option of weekly and monthly payment plans through Klarna and ShopPay. However, please note that we currently do not process payments via money orders, checks, or cash.

ShopPay Disclosure: "Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses."

We usually dispatch the majority of our products within 1-3 business days from the time you place your order. However, please be aware that custom rings crafted from 14k Gold, Rose Gold, and White Gold may necessitate a longer production time, typically ranging from 6-8 weeks. Additionally, if you have special engraving requests such as fingerprints, handwritten notes, or custom designs, please allow for an additional 1-5 business days to accommodate these unique requirements.

We offer FedEx or UPS Express shipping to most destinations across the globe at a nominal flat rate. However, it's important to note that specific areas and deliveries to PO Box addresses may not be eligible for Express shipping. Rest assured, we will promptly inform you of any shipping restrictions or issues before processing your order.

We do not collect or cover customs or duties on behalf of our customers. Any customs or duties incurred upon the arrival of the item are the sole responsibility of the customer.

We provide FREE USPS Ground Advantage shipping for all our products within the United States. You also have the option to select and purchase additional shipping choices during the checkout process.

No worries! We extend a 30-day money-back guarantee starting from the day you receive your product. If there's anything we can do to ensure your complete satisfaction with your purchase, please don't hesitate to contact us.

Please visit our Returns and Exchange page for the most up to date information.